[Resolved] Oyo Rooms — regarding online payment time of oyo room booking
S
Saxena ravi
from Dharwad, Karnataka
Oct 26, 2017
Address: Bareilly, Uttar Pradesh, 243001
Dated 25/10/2017 tmie 8.30 p. M. I booked oyo rooms in bareilly u. P for my boss stay in hotel sehgal near mini bye pass bareilly but my boss already booked oyo rooms in hotel sita kiran near patel chauraha. I made payment rs 999/ on line in oyo a/c. This reason i cancelled hotel sehgal room. At time of cancellation oyo team refuse to refund payment but many request he promise me to adjust payment rs 99. Against next booking. Then suggestion of oyo team. I booked hotel traveller in nainital dated 28 oct 2017 for my family. For family reason today i mail to cancell oyo booking dated 28 oct. But oyo team not any responce
Request you kindly arrange to refund my amount rs 999/ or adjust my next booking
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Nov 28, 2017
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 27, 2017
OYO Rooms Customer Care's response Dear Ravi,
We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.
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