[Resolved] Oyo Rooms — Regarding refund of amount

abhishekrangwani

from Indore, Madhya Pradesh

Nov 20, 2015

Address: 482002

Website: oyorooms.com

Initially i had a booking for 14th and 15th i paid the amount by paying the amount for two days which was 3119, i checked out 0n 15th only at that time executive clearly promised me that i lll get the refund on my bank a/c & they cannot refund the cash as i paid through card now they are denying and even putting my call on hold for long or promising me a call back & not respondin properly worst experience will niether travel again nor suggest any one

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking details and our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO