[Resolved] Oyo Rooms — regarding room cancellation... booking id: kmol6315

Mahendra Raghunath Deshmukh

from Mumbai, Maharashtra

Dec 20, 2017

Address: 421301

Hi oyo,

I haven't made any room cancellation, however, i had received the mail from your team.

Regards,
Mahendra deshmukh
[protected]

Dear mahendra deshmukh,

Your booking at oyo 10141 js palms has been cancelled as per your request.

Booking details
Booking id: kmol6315
Check-in - 21st dec'17
Check-out - 23rd dec'17
Booking status - cancelled

Since your reservation was already confirmed, you’ll be charged a small amount, as we incur costs from the moment you make your booking.

Cancellation charges: rs. 220

Refund amount: rs. 0

Please take a closer look at our cancellation policy by clicking here.in case you have changed your mind, please click here to re-book.

If you have any other query, feel free to reach out to us on our guest line at [protected].

We would love to host you at one of our properties soon. Use the oyo app to unlock beautiful living spaces at the touch of a button and plan your next travel, at ease.

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Jan 29, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2017

OYO Rooms Customer Care's response Dear Mahendra,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Dec 22, 2017

OYO Rooms Customer Care's response Dear Guest
We again regret the trouble that you had to face. Our guest's concern is our utmost priority and we leave no stone unturned to resolve the issues. We hope our team actively worked upon the same. We're glad to have assisted you. Hope that you give us another chance to host you soon.

Regards
Team OYO