[Resolved] Oyo Rooms — regarding the cancellation & new booking made without permission on high rate

shrikant namdev

from Delhi, Delhi

Dec 20, 2019

Address: 474003

I book a hotel in 19/12/2019 at 10:01 pm oyo 62485 hotel city palace kanpur from 20/12/2019 to 22/12/2019 with the booking no. Okzw4120 in rs./ - 2129 but this booking cancel by oyo and made another booking without my permission in same hotel on 20/12/2019 at 09:07 am oyo 62485 hotel city palace kanpur from 20/12/2019 to 22/12/2019 booking id dgje7283 in rs./- 2375 why wood i pay 246 extra please resolve it fast

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Jan 26, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Dec 20, 2019

Updated by shrikant namdev Kindly reaolv it and your cuatomer exicutive hold me on call at 38 min. Many times but they dont gige a proper aolution

Verified Support

Dec 22, 2019

OYO Rooms Customer Care's response Hello Shrikant,

Thank you for providing the above details. Once again we are very sorry for the disappointment here. Please don't worry your issue will be taken care of. Our concerned team will surely get back to you at the earliest.

Thanks & Regards
TEAM OYO

Verified Support

Dec 22, 2019

OYO Rooms Customer Care's response Hi, we worked on your concern raised and addressed it for you. Your feedback has been logged with our concerned team. We request you to take this inconvenience as an exception. We hope to serve you better in the future.

Regards,
Team OYO