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OYO Rooms

Oyo Rooms — reimbursement

Address: Spaze palazo, sector 69, Gurgaon, Haryana, 122001
Website: mobileapp.oyorooms.com

Hi, i booked oyo 37764 with booking id amto1607 and made the payment. But during time of check in hotel authorities intimated me that online payment was not acceptable. And when i contact with oyo customer care centre the person from their end told me that he will cancel that booking and make the new booking from his side for the same property and ask me to make new payment and also he assured that the payment which i made against first booking amto[protected]rs/- will refund within 24hour and the varied tariff for new booking which done from his side rqpd[protected]rs/-2136rs/=1050rs) will refund within 7 working days. That's why allowed him to go ahead with the new booking or else i will definitely go with some other property. But now till now i didn't get my assured refund for changed tariff amount 1050..
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OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2020
OYO Rooms Customer Care's response Dear Guest,

We apologize for the inconvenience caused to you. This is not an experience we want our guests to go through. Rest assured, our concerned team will contact you soon.

Regards,
Team OYO
Verified Support
Jan 10, 2020
OYO Rooms Customer Care's response Hi Guest,

As we have checked, our team has already connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us.

Regards,
Team OYO
Jan 10, 2020
Updated by Stejirose Where i need to provide my bank details regarding oyp issue i got a call from oyo people they will initiate my refund.
Jan 10, 2020
Updated by Stejirose Where i need to provide my bank details regarding oyo issue. i got a call from oyo people saying that they will initiate my refund.
 
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Comments

It's been more than a month oyo never refunds the money back into the account as obviously they were very fast on accepting the payment so why they're making fool of the customers while refunding..ughh...
Reply
Tracy guy waiting on my refund since dec 19 2019 what's going on contact me [protected]@hotmail.com r [protected] asap
Reply
Tracy M Guy's reply, Jan 14, 2020
Where my refund I can get attorney Tracy guy

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    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
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