[Resolved]  Oyo Rooms — requesting for refund

I ( Ajay kumar) booking id is 58852, I have booked KOL12789 Property for 3 sharing. However after reaching said property, supervisor informed me that
1. There is no electricity/ poer supply
2. No one stays here almost abandoned. Supervisor asked me to cancel my registration / booking and i will get complete refund. I called your customer care, discussed my issue to your executives salman and karthik. They registered my complaint, with a complaint no 703797,

I want my complete refund i.e, whatever amount i paid for property
(5199 rs), Take my refund request and share my amount immediately

I didn't check in to the KOL12789 PROPERTY as per supervisor information. Traveled from Vishakapatnam thought will get a proper stay, left without a place to stay and a lot of suffering. Need my amount immediately.

Thanks
Ajaykumar
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Feb 17, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2020
OYO Rooms Customer Care's response
Hi Guest,

We apologize for the inconvenience caused to you. We have shared the details with our dedicated team and our team is working on the same. Please allow us some time.

Regards,
Team OYO
Verified Support
Jan 09, 2020
OYO Rooms Customer Care's response
Hi Guest,

As we have checked, your case was already registered with us regarding which our team tried connecting with you but unable to find any booking with the above-mentioned ID. Kindly provide us your correct booking details so that we can resolve your concern for you.

Regards,
Team OYO
Verified Support
Jan 15, 2020
OYO Rooms Customer Care's response
Hi, we regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking id, email id and contact details to help us serve you better.

Regards,
Team OYO
 
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