[Resolved] Oyo Rooms — room denied

Akshay2602

from New Delhi, Delhi

May 6, 2018

Address: 560072

Website: OYO

Booking id: qshm6932
Check-in - 5th may'18
Check-out - 6th may'18
Total payment to be made - rs. 1580
Had booked the room and received the confirmation on reaching the hotel the property owner stated that rooms are not available, contacted oyo help desk for more than 2 hrs they did not provide any alternate accomodation, instead asked me to find it myself at 1.00 am. I was disconnected 3 times from customer service. They informed me that there supervisor will get back to me and i did not receive any call. I am stranded and no hotels are available or cabs at this point..

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Jun 7, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

OYO Rooms Customer Care's response Dear Akshay,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

May 07, 2018

OYO Rooms Customer Care's response Dear Akshay,

We contacted you regarding the matter. We again apologise for the experience you had to go through. Hope our team assisted you accordingly and we'll ensure a smooth stay for you in the future.

Team OYO