[Resolved]  Oyo Rooms — room oyo living

This is with regard to my stay at the oyoliving property in btm layout bangalore with booking id - 2810; property code - blr1209.

I checked in on 23/02/2019 and have been suffering since then. Let me pen it down in the chronological order :-

1. Lift is not working. I’ve been given room no. 402 and please imagine how i shifted 5 big luggage bags along with few small items to my room. 1 month back when i had visited the property, then also it wasn’t working.

2. When i walk in the room, what i see is an extremely dirty room with just floor broomed in the front so that it gives an impression that the room was cleaned. I can literally find dust on bed, cupboard, everywhere. Even the bed sheet wasn’t washed. There was blood stains on it. Moreover, i have taken the whole room but i got bed sheet on only 1 bedsheet and only 1 pillow.

3. To my surprise, as i lied down to rest for sometime, i started getting itchiness in whole of my body. What i see is bed bugs and spider running all over me. If you want i can send you the video recording of it as well. Also, i have rashes and allergies on whole of my body. I had no option but to sleep on the chair whole night.

4. Today, when i returned at 11 p. M. From my office, i get to know that there is no water in the property. How am i supposed to freshen up, use the restroom and all? Tried calling the property manager but he didn’t receive my calls.

5. After all this, to calm down myself, i switched on the tv and surprise! Even tv isn’t working because there is no cable connection.

6. Wifi is also not working. The property manager informed me that i will get 30gb/month and i just checked in 2 days before and i got wifi credentials after 1 day and now the wifi says “download limit reached”

Now, tell me how to go about now. Who should i forward this complaint? Who is responsible for my suffering? Who should i ask compensation for the harm caused to me because of the rashes, allergies and also because i couldn’t sleep i fell ill.

Regards