[Resolved] Oyo Rooms — rooms and services and refund

VeenaS Kaul

from Bengaluru, Karnataka

Apr 30, 2019

Address: Jayanagar, 560093

My Oyo booking no YLUE5312, one of the rooms was not used as it had no Ac working. We were told that the money will be refunded, it has been about 14 days today. The money is yet to come. Whenever you call the customer complaint, they put you on hold and then after about 15 minutes drop the call. This is a constant with them, tried about a dozen times. Don't know how to reach them, it is very frustrating. Please help as they are fleecing customers.

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Jun 10, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

May 02, 2019

OYO Rooms Customer Care's response Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Team OYO

Verified Support

May 07, 2019

OYO Rooms Customer Care's response Our concern team contacted you and the needful has been communicated to you via Email as well. We assure you such instances will not take place in the near future. If, you need any further assistance please let us know.

Regards,
Team OYO.