[Resolved]  Oyo Rooms — rooms cancelled without information

Absolutely crap. There are a lot of fraudulent activities conducted by mr. Samarjeet singh, the local area manager for ranchi. I had booked 3 rooms across 3 days at ranchi for my guests. The booking was done in july and the stay was supposed to be in november. However when i reached the hotel, mantri residency, i was denied check-in. On enquiry, i was told that the local area manger, mr. Samarjeet singh instructs them to take advance bookings and when the booking date comes and the demand is high, oyo raises the price of the room and a current booking is taken. All my bookings were cancelled without any information. It was a marriage function at my home and it put such a bad impression with my guests that it is beyond your understanding. I was in a completely false position and was ashamed in front of my guests. I will make sure that i will pass on this message to the largest audience possible so that they can be saved of this fraud.
Screenshot of one of the booking is attached.
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Jan 9, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2017
OYO Rooms Customer Care's response
Dear Guest,

Our sincere apologies for the inconvenience caused. My team had a word with you as you shared the concern over the Email and we hope you are satisfied with the resolution provided. We have sent you an Email and would request you to please revert with your bank details to proceed further. Let us know if you need any further assistance. We're here for you.

Regards
Team OYO.
 
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