[Resolved] Oyo Rooms — rooms not available at oyo 3651 president hotel, kanpur

[Resolved] Oyo Rooms — rooms not available at oyo 3651 president hotel, kanpur

A agarwal-manish from Gurgaon, Haryana Feb 20, 2019

I had booked classic - 3 rooms (8 guest) th. Goibibo. At oyo3651 the president hotel, rania, kanpur on dt. 31.01.2019 for check in 14.02.2019 check out 15.02.2019. I had done the pre-payment immediate from credit card for rs. 5699.00 booking id - htl9h4xpsk advance receipt no. Hdar[protected] but your hotel properties are not given us room after that oyo area manager shift the hotel but where i had not received proper services. They denied for given us extra bed so where i have booked one room extra and pay 1600.00. Kindly reqeusted to you pls sort out this matter and refund my total payment amount along with compensation. Other wise i will laudge complaint into consumer court. Was this information helpful? No (0) Yes (0)
Mar 26, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Feb 22, 2019 OYO Rooms Customer Care's response Dear Guest, We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly. Regards, Team OYO Verified Support Feb 22, 2019 OYO Rooms Customer Care's response We are unable to fetch the details via the mentioned Booking ID. Please provide us with the correct details. Verified Support Feb 22, 2019 OYO Rooms Customer Care's response Our team tried to get in touch but the attempt went unsuccessful. Please provide an alternate/feasible time to get in touch. Verified Support Feb 23, 2019 OYO Rooms Customer Care's response Dear Guest, We believe our concern team contacted and communicated the needful. We assure you such instances will not be repeated in the future. Also, we have initiated your refund from our end and will take 7-14 working days to reflect in your account. Let us know if you need any further assistance. Regards Team OYO
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Comments

Anurag787

from Badnawar, Madhya Pradesh

Feb 22, 2019

I have not received my cashback of 100rs in paytm wallet for opening oyo app for 7 days continuesly. I received a notification that you win 100rs paytm and deposit within 48 hours but still I haven't received.

OYO Rooms Customer Care's response, Feb 23, 2019

Verified Support

Once the user has opened the OYO App for 7 consecutive days, then only the cashback would be processed within 7 days after the 7th day. Please read the T&c for the same https://bi.oyorooms.com/deals/oyo-valentineoffer-tnc2

Deep sonkar

from Mathura, Uttar Pradesh

Feb 22, 2019

I had booked the hotel yuvraj in d.d puram in bareilly.In oyo app, it is showing that this hotel is couple friendly so i booked it and did payment..but when i reached at hotel..they declined that it is not couple friendly..

So if the hotel is not couple friendly then don't show in app..

OYO Rooms Customer Care's response, Feb 23, 2019

Verified Support

Hi, Please help us with the booking id for assistance.

Regards
Team oyo