[Resolved] Oyo Rooms — rooms not provided after booking

Sanjeev Ningombam

from Bengaluru, Karnataka

Dec 28, 2017

Address: 560020

I have booked two rooms for 5 guest in oyo 8731 bell flower with booking id: snmw8795. Check-in - 27th dec'17. Check-out - 28th dec'17
Address - governor salai road, thettukkal, ooty
Landmark - jss interntional school. Full payment was done while booking through credit card. When the customer reach the hotel for check in, the hotel manager told the customer that all the rooms are sold out and you have to contact oyo or make alternate arrangements.

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Feb 4, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Dec 28, 2017

Updated by Sanjeev Ningombam Customers were thrown out of hotel in the middle of the night. pathetic

Verified Support

Dec 28, 2017

OYO Rooms Customer Care's response Dear Guest,

My sincere apologies for the trouble caused. This is not who we are. We are getting this checked. Our team will connect with you at the earliest.

Regards
Team OYO

Verified Support

Jan 03, 2018

OYO Rooms Customer Care's response Dear Sanjeev,

We have sent you an e-mail on your registered e-mail id and would also request you to kindly share your contact no. with us so that we can assist you.

Regards,
Team OYO

Verified Support

Jan 04, 2018

OYO Rooms Customer Care's response Dear Sanjeev,
Our team contacted you regarding this and we hope we were able to help you. We again apologise for the inconvenience caused and assure you the needful has been done. Hope you give us another chance to host you and we'll ensure your stay with us is a pleasant one.

Regards
Team OYO