[Resolved]  Oyo Rooms — shifted to another property by oyo representative and amount not refunded

I booked oyo nk residency (Oyo 35388) at bengaluru on 22nd april 2019. The hotel denied checkin as there was price dispute between the hotelier and oyo so i called oyo customer care no and the representative talked to the owner of the hotel. After talking to him oyo representative requested me to choose another property and he told me that whole amount will be refunded to me. So i told him to book another hotel ankura hospitality (Oyo17178). And he cancelled my booking stated that i will get a call from oyo and i have to reply them about the property owner dispute. I than checked in at oyo ankura hospitality and than i made to pay again. Till now i haven’t received my refunds and when i checked the oyo app. The representative just cancelled my previous booking of nk residency and my amount is charged under cancellation charges. I talked to the oyo customer care regarding this several times but till now i haven’t got any refunds and nor they are calling me back and providing me any solution for this. Today only i called oyo customer care twice and he told me that he is transferring my call to his seniors and after waiting for 10mins on hold the call automatically disconnected twice.
I demand my full refunds and compensation for the stress and mental pressure i went through.
Booking id-ufmo1379
Complaint id[protected]