[Resolved] Oyo Rooms — situated in a congested area and under rated facilities

Lene

from Lucknow, Uttar Pradesh

Nov 1, 2017

Address: Pondicherry, Puducherry

Sir i just had a stay at ramana residency in pondicherry and i found the facilities and area very under rated. The worst thing was that they didnt even provide us with soap in the washroom. The room was also not that cheap that such a small thing is not provided. The tv in the ground floor had more channels subscribed than on the top floors there are no lifts too. The residency is in such a congested area where our tempo traveller got stuck and we had to reach by foot with all that luggage to the residency. Too bad experience.

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Dec 4, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2017

OYO Rooms Customer Care's response Dear Lene,
We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

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Comments

Rajj Ss

from Gurgaon, Haryana

Nov 6, 2017

First time booked with Oyo
Very bad room not clean almirah with filled fungs and major no ventilation
And if you complain with customer care no they also favouring hotel owner and i[censored] wanna check out for this reason they deduct more amount or penalty

Really very bad experience

OYO Rooms Customer Care's response, Nov 8, 2017

Verified Support

Rajj, we;re extremely sorry to know this. Please let us know your booking ID so that we can look into the matter for you ASAP.

Team OYO