Address: Utsav banquets in bhimrad, althan, Surat, Gujarat
Hello to whom so ever concern
We had a stay in oyo rooms also called as utsav banquets on 15th april and 16th april we had a very tough day as we were tired of the travel to surat (Gujrat) once we got the room there was no ac working when we checked the doors also were jammed & would give tough time locking when tried to complain about it the thr staff member (Yogendra sharma as he is called pushed us & abused us and continued till 30min till one of the other staff calmed the chaos yogendra sharma continued the harressment till late night as he use to comment whenever we use to pass by & stare with and angry look everytime we passed as he would beat us, when we checked out yogender sharma did not gabe us the bill invoice as he said that the hotel does not have gst number and he would only give the chalan as written when returning after paying the bill yogender still continued the stupid ness giving and angry galnce. Please some actions as we guest are not safe beside these foolish people who do not understand attithi devo bhava awaiting your response
Was this information helpful?
No (0)
Yes (0)
May 31, 2019
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2019
OYO Rooms Customer Care's response Hello Guest,
We never want any dissatisfactory experience for any of our guest. Kindly share the requisite details with us.We'll get this checked for you.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment