[Resolved] Oyo Rooms — Staffs of banjara hills & Oyo customer service

[email protected]

from Tumkur, Karnataka

May 15, 2017

Address: Hyderabad, Andhra Pradesh, 560015

Website: www.oyorooms.com

Subject: booking cancelled - oyo rooms 418 banjara hills road number 3, booking no. Owek8462

Dear oyo manager,

I would like to inform you that this has been the most embarrassing moment and horrible experience with oyo hotels.

I had booked oyo rooms at banjara hills, hyderabad booking id - owek8462. I tried contacting the hotel staffs many times to know the exact location of the hotel but their was no response. The phone was always ringing but no body responded. Unfortunately i had to return back without check-in. Worst experience ever with oyo. Please guide your staffs to attend the calls from their customers in future.

Shahbaz ahmed
Shahbaz.[protected]@gmail.com

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Jun 16, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

May 16, 2017

OYO Rooms Customer Care's response Dear Shahbaz,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

May 16, 2017

OYO Rooms Customer Care's response Shahbaz, we've been trying to get in touch with you but there is no answer from your end. Please suggest a good time/ alternate number.