[Resolved] Oyo Rooms — stay at oyo home 10723 booking from 1872
V
Vina Dsouza
from Mumbai, Maharashtra
Feb 26, 2018
Stayed at above property between feb 01-02. We had booked 2 rooms and was with my elderly mother and 3 month old twin babies. We reached the property at around 11 30 am and were made to wait by the poolside till 12 45 for check in. We saw the earlier occupants leaving the room in front o[censored]s after 12. This was despite informing that we would be reaching by 11 30. However we were forced to check out before 11 the next day despite requesting we be allowed to keep atleast one room till 1 pm maximum. The guy came asking for keys before 11. The booking said late check out till 1 is allowed subject to availability. We kept our luggage at the premises and spent time with the kids at the nearby restaurant. When we came back at 1 to pick our luggage both rooms were unoccupied. When the rooms were available why were we not allowed to stay a little longer. Atleast a little consideration could have been shown towards the two infants. If check out is that strict why was the check in delayed by 45 minutes. Also the kitchen and utensils were unwashed and dirty.
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Mar 30, 2018
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2018
OYO Rooms Customer Care's response Dear Vina,
We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.
Regards
Team OYO
Verified Support
Feb 27, 2018
OYO Rooms Customer Care's response Dear Vina,
We tried reaching out to you but the attempt was unsuccessful. Please share an alternate no./feasible time to get in touch.
Regards
Team OYO
Verified Support
Feb 27, 2018
OYO Rooms Customer Care's response Dear Vina,
We apologize again for the disappointment you had. We regret the inconvenience caused to you and for the same, we believe our team got in touch with you. We assure you that your feedback will be actively worked upon by our team and we'll make sure that such instances are not repeated.
Our heartfelt apologies, We request you to kindly inbox us your booking ID/Contact details on the following e-mail id :- [email protected] so that we can help you accordingly.
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Our heartfelt apologies, We request you to kindly inbox us your booking ID/Contact details on the following e-mail id :- [email protected] so that we can help you accordingly.
Regards,
Team OYO