[Resolved]  Oyo Rooms — stolen personal property

Address: Kolkata, West Bengal
Website: OYO

Investigative team,

Dated 22nd oct'18, i had a booking at oyo 7742 the hotel marina for 1 classic (2x) room for 1 night only, on booking id: jyhm9640

During this period of stay, 1 brand new shirt went missing. I had worn it while checking in and it was the only piece which stayed out of the bag during the night minus the joggers i got into for the night, following morning i left for work, depositing my luggage with the hotel staff.

Even after filing a complaint ticket with oyo, the issue was not looked into thoroughly and was closed after a short call with the manager, who himself

Very apparently here a hotel staff, has taken undue benefit of my diverted attention.

Possible resolution, find the staff involved with cleanup of the room and penalize him or reimbursement of an approximate amount of the shirt that i've had to suffer the loss of, which stands at appx rs. 2625/-
Piece of clothing details :- formal shirt, royal blue, size 39, satin finish.

Please look into it.

Appreciate a speedy resolution.

Regards

Manish kumar

So (Dabur india pvt ltd)
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Dec 27, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are intensely sorry for your discouraging experience. Our concerned team will get in touch with you shortly and help you in the best way possible.

Regards,
Team OYO
Nov 27, 2018
Updated by Mnsh.kmr3
I was contacted and the pormised action has not been taken yet. Even though the pormising customer care individual says it is being sent right away.

The techniques to harass a customer are noteworthy, I personally expected much better from oyo.

Please make sure that the mail enquiring my bank details to send me the refund (as converyed to me over the call) is processed at the earliest.
Nov 27, 2018
Updated by Mnsh.kmr3
NO HELP NO UPDATES NO PROCESSING OF THE PROMISED RESOLUTION
 
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