[Resolved] Oyo Rooms — sudden change of hotel room and put in a cheaper hotel

Jaydeb Sarkar

from Delhi, Delhi

Jan 4, 2019

Address: 560059

Website: www.oyorooms.com

This is concerning my booking utgx5682. I was looking for a hotel next to the lake in udaipur and i booked one through oyo. The lake side hotels were expensive and it was okay with me following my family demand for the holidays. On 26th evening (The day i will check in), oyo suddenly changed my hotel to a cheaper hotel inside the city o[censored]daipur and keeping the price same! This was shameless action - i lost money (As oyo put me in a cheap hotel) and also i lost the prime location.

There were no other option in my hand except accepting their bad deal as i have to check in with my family and luggage.

As of now, they are completely silent about this misbehavior. Strongly recommend to avoid oyo and go to other professional website booking (Even you book oyo hotel - as mmt, yatra etc are more responsible on booking).

Professor jaydeb sarkar

Indian statistical institute

Bangalore

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Feb 7, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2019

OYO Rooms Customer Care's response Dear Guest, We are extremely sorry for the disappointing experience. Our relevant team will get in touch and get this checked for you.

Regards
Team OYO

Verified Support

Jan 07, 2019

OYO Rooms Customer Care's response We contacted you regarding this. We assure you we'll work on this so that such instances do not occur again in the future. Also, our team will ensure that you have a hassle-free stay experience. Let us know for any other assistance.