[Resolved]  Oyo Rooms — terrible experience with oyo tour.

My package id pkg-dwrl3682 - i am mr. Prakash dayani who provided oyo tour to my 15 friends & relatives. But to my great surprise it was a nightmare for all of them. My tour was planned from 30.01.2019 to 04.02.2019. Till 29th january, 2019 late in the evening by 8.30 pm i had not received voucher of oyo hotel. I was running from new rajendra nagar to oyo office in the night to get my papers as i was to leave home at 5.00am with my 15 persons. As soon as we reached port blair, nobody was there to attend us for taking us to hotel room and no transportation was there till 45 minutes. I would like to mention here that there were senior citizens with me in the tour except few young. No hotel in port blair, havloc & neil ireland was marked with oyo. Transportation, food was horrible. Each & every time we had to face so many problems with the hotel staff for hot water for taking bath. No morning tea was provided to us during our stay. It was a horrible experience to us. I would recommend all that not to book oyo tour package anymore. They promised us delux package but they provided us standard package and told us that you will get discount in your next package and it will be adjusted in your next tour. All fraud. Will definitely not recommend oyo in future. They promised cruise one time but all the time ferry tour was provided to us where there was no water, no refreshment & no tea in the ferry. It was worst.
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Mar 12, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Feb 06, 2019
OYO Rooms Customer Care's response
Sorry for the issue faced. We are getting this checked for you.

Regards
Team OYO
Verified Support
Feb 08, 2019
OYO Rooms Customer Care's response
Dear Guest, Our concern team tried calling but couldn't connect with you. Also, we have sent you an email hope you'll acknowledge the same. Let us know if you need any further assistance.

Regards
Team OYO
 
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