[Resolved]  Oyo Rooms — the room that was offered to me.

I booked a reservation today, i was offered a room that was deplorable. It was a smoke room also, and the stench of the room was even worst. I explained that i cannot stay in a room like that. I was told that because i have a service dog that was a dog room. The room looked and smelled like a heroin person was living there. It smelled really bad. I explained that my dog is very well trained and obedient, does not damage any furniture nor does he pee or poop in the house. I was told that it did not matter that was what i will have to take or i can leave. I have exhausted all options since that time. And i have gotten no where further. It is currently 2:00pm, and check in is at 3:00pm. Therefore, i should have have any penalties cause i never took the room. I am demanding a full refund for my booking earlier today. Adtq4839.