Oyo Rooms — They deduct my money and not refunding

Address: Surajkund road

I booked oyo room for two days for our guests and made payment of 2048 online at the time of booking and remaning will be once i reached in hotel.

When i reached hotel i see lots of water leakages and ceiling in all 5 rooms and immediately i denied to stay such kind of room. But manager said itne me to inta hi milega.

When i talked about refund, he said talk to oyo, when i talk to oyo, they said refund is not possible as you cancelled booking and you have to pay remining amount if you want to stay. they offer me different property whose condition was wrost.

I continuously followup their support team but they were not taking any responsibility.