[Resolved]  Oyo Rooms — unethical behaviour by oyo golden leaf dehradun

This is to bring to your notice that I had booked an OYO room in the property situated at_Golden leaf, Chakarata road, sudhowala, Dehradun from 08/11/2019 to 09/11/2019 and had paid the entire amount of Rs.1250 by online transfer.

However to my utter shock and displeasure, when I had reached the property to check in at about 1:00 a.m on 09/11/2019, I was first made to wait for nearly two hours and then informed by the receptionist that the room for which I had made the booking was no longer available as it was allocated to someone else. At around 3:00 a.m, the hotel authorities shifted us to a nearby hostel and when we reached there what we saw was a drunkard along with a few ladies accompanied. It is also to be noted that the said hostel did not even have an OYO Board. Early in the morning, I was constrained to check for other hotel accommodation however none was available due to the last minute attempt. Facing grave inconvenience and hassle, I was forced to sleep the night in the car in which I came. I had my family along with me, which just did not cause my discomfort but all the members of my family.

The management of OYO has promised a refund of the payment is credited, however please note that the same is not enough considering the paramount difficulty and aggravation I had to face purely due to the careless, reckless, negligent and unprofessional service met out by your management.
Needless to say, the hotel has no right to reallocate a room for which payment has already been received and they have every duty to allocate the said room upon arrival on the day for which payment has already been made. In light of the above, you are hereby demanded to not just repay the amount of Rs 1250 received as rent, but also an amount of Rs 10, 000/- by way of compensation for gross deficiency of service you have rendered and to make good the emotional, mental and physical harassment I had to face purely due to your illegal attempt to make additional profits.
You are hereby put to notice to credit to my account, the details of which are provided herein below, an amount of Rs.10, 000/- in total, within 15 days of receipt of this complaint..

Account number:[protected]

Account holder’s name: Yadhu krishnan R

IFSC code: ICIC0000549 Branch: Tripunithura

Please note that in the event the payment is not credited as stipulated above, I will be compelled to take exhaust the legal remedies available against you in the appropriate forum, which will be purely at your cost and consequence.
Yours faithfully,

Yadhu Krishnan
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Jan 4, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2019
OYO Rooms Customer Care's response
Hi, we are extremely sorry for the inconvenience caused. The concerned team has been informed about the issue. We will get this resolved at the earliest. ~Dia
Verified Support
Nov 28, 2019
OYO Rooms Customer Care's response
Dear Guest,

We really apologize for the trouble caused to you. We believe our concerned team contacted and communicated the needful. Also, we have sent an email to your registered email address, hope you acknowledge the same. We assure you for a hassle free stay experience in the future. Please let us know if you need any further assistance.

Regards,
Team OYO
 
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