[Resolved] Oyo Rooms — Unethical customer handling

Anita SK

from Bengaluru, Karnataka

Jun 18, 2017

Address: 313001

Website: www.hotelrelaxinnudr.com

I booked two rooms in relax inn, udaipur, rajasthan. We reached the hotel early as our train reached the station at 8am. We asked a guy to get us a room atleast so that we can freshen up.
He didn't say anything conclusive and made us wait for 40 mins without offer any assistance of any kind. When we complaint to oyo regarding this, the receptionist rained upon with an attitude which was intolerable and unethical.

Was this information helpful?

No (0)

Yes (0)

Jul 25, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2017

OYO Rooms Customer Care's response Dear Anita,
We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO