[Resolved] Oyo Rooms — unethical payment

[Resolved] Oyo Rooms — unethical payment

H Hamu Ghosh from Ranaghat, West Bengal Apr 20, 2019

Hi... This is to inform you that i have booked a hotel at ranchi on 8th april'19 thru booking.com for 11th to 13th arpit'19 (For two days) and i received a mail from oyo that hotel name is residency inn (This is basically a lodge) payble amount is rs 4121.10 (This hotel is under oyo network hotel) and this booking condition was zero cencellation fees, confirmation no [protected] pin code 9515. On 11th april'19 i have modified my booking for 11th to 12th april'19 (For one day) and i have received a confirmation mail from booking.com (Customer. [protected]@booking.com) and they modify my room rent form 4121.10 to rs 2273.40. Accordingly i inform the reception of hotel residency inn regarding the confirmation mail. I was astonished at the time of check out on 12th april'19, the service provider (Hotel residency inn) ask me to pay enter amount that is rs 4121.10. I show him the modify and confirmation mail which i received earlier. They advice me to talk once with the customer care of oyo [protected], accordingly i had a discussion with them but they did not solve my problem and they forwarded me to the guest experience manager named nandini, i also brief her the story, almost one hour i have spent and forwared the revise mail to her eamil id ([protected]@oyorooms.com) but she replied that i could not do any thing and you have to pay entite amount (Rs 4121.10). I felt holpless and pay the entire amount to rs 4121.10, because i don't have enough time, else i have to missed my train that was another monetary loss for me. The purpose of writing this mail is, please take a exigent action for such kind of fraud business and arrange for refund my money. Please note that the business oyo doing is very much unfair and fraud, because the hotel they provided to me or customer as per rateing of 3 /4 star basis (Charges very high) those are simple a lodge. The hotels don't have a proper restaurant, dirty toilet, no room service, room a/c did not work properly and i m astonished most of the hotel asking for cash payment, no system o[censored]se credit cards. But in oyo web site they sale all those lodge as 3/4 star hotel. Need to take a strong action regarding such kind of fraud business. Regards Sanjib ghosh Mobile - [protected] +1 photos Was this information helpful? No (0) Yes (0)
May 28, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Apr 20, 2019 Updated by Hamu Ghosh Hi... This is to inform you that I have booked a hotel at Ranchi on 8th April'19 thru Booking.Com for 11th to 13th Arpit'19 ( For two Days) and I received a mail from OYO that Hotel name is Residency Inn( This is basically a Lodge) payble amount is Rs 4121.10 (This hotel is under OYO network hotel) and this booking condition was zero cencellation fees, confirmation no [protected] PIN code 9515. On 11th April'19 I have modified my booking for 11th to 12th April'19( For one day) and I have received a confirmation mail from Booking.Com(customer.[protected]@booking.com) and they modify my room rent form 4121.10 to Rs 2273.40 . Accordingly I inform the reception of Hotel Residency Inn regarding the confirmation mail. I was astonished at the time of Check out on 12th April'19, the service provider ( Hotel Residency Inn) ask me to pay enter amount that is Rs 4121.10 . I show him the modify and confirmation mail which I received earlier. They advice me to talk once with the customer care of OYO [protected], accordingly I had a discussion with them but they did not solve my problem and they forwarded me to the guest experience manager named Nandini, I also brief her the story, almost one hour I have spent and forwared the revise mail to her eamil id([protected]@oyorooms.com) but she replied that I could not do any thing and you have to pay entite amount ( Rs 4121.10).I felt holpless and pay the entire amount to Rs 4121.10, because I don't have enough time, else I have to missed my train that was another monetary loss for me. The purpose of writing this mail is, please take a exigent action for such kind of fraud business and arrange for refund my money. Please note that the business OYO doing is very much unfair and fraud, because the hotel they provided to me or customer as per rateing of 3 /4 star basis ( Charges very high) those are simple a lodge. The hotels don't have a proper restaurant, dirty toilet, no room service, room A/C did not work properly and I m astonished most of the hotel asking for cash payment, no system o[censored]se credit cards. But in OYO web site they sale all those lodge as 3/4 star hotel. Need to take a strong action regarding such kind of fraud business. Regards Sanjib Ghosh Mobile- [protected] Verified Support Apr 25, 2019 OYO Rooms Customer Care's response we want to extend our sincerest apologies concerning the issues that you have faced. We have forward your concern to our relevant team for the quick action. Regards, Team OYO Verified Support Apr 25, 2019 OYO Rooms Customer Care's response Our concern team tried calling but couldn't connect with you. Please share an alternate number to get in touch. Regards Team OYO Apr 29, 2019 Updated by Hamu Ghosh Please share me a contract no number by which i can connect you ASAP. Regards Sanjib Ghosh [protected] Apr 29, 2019 Updated by Hamu Ghosh Gentle Reminder !!! Please settle my complain ASAP. Regards Sanjib Ghosh [protected]
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