[Resolved]  Oyo Rooms — unprofessional attitude of oyo

Address: Rayagada, Odisha, 765001

Website: oyorooms

Had a booking of two rooms at 7337 sai leela on 24th march .
had confirmed at about 1200 on 24/03/18 to oyo that I will reach the destination in late evening around 8-9 so pse keep my reservation
but when I reached the hotel abt 9 in the evening with my family consisting aged parents and small kid there was no rooms, available there
wen contacted oyo the reply was that the reservation was cancelled as the oyo team had contacted me sometime in the evening and on not receiving the call they cancelled the reservation
this is very unprofessional
wen i had already confirmed about my reaching late in the evening and also that i may not be able to take calls later y did they cancelled my booking
Me and my family had to face so much of problem because of this
then they arranged another hotel hotel Rock bay which was higher in cost
but they did not adjust the cost and i had to suffer at that end also
the customer care team just went silent after promising to call back in seconds

At such state of panic the customer care team is of no help at all
wen asked to speak to some senior they just put the call on hold for hours
This kind of attitude and dealing is very unprofessional and unethical
in 2016 too i had a similar kind of problem at port blair
Oyo has a reputation but needs to maintain it
I want refund of the amount which i had to pay more for no fault of mine at rockbay