[Resolved]  Oyo Rooms — unprofessional behavior & harassment

I would like to share my yesterday experience with you which is completely unprofessional with oyo team. They just harassed people badly they people don't have an idea from how fare customer travel and if somebody booked oyo then they already schedule some meetings overthere.

Yesterday i booked oyo 29708 sumedha premium @ rs 1261. My booking id is pvfx4805. Me and my husband reached hotel at sharp 11:45am but when we reached there hotel receptionist girl denied our check-in because of low tariff and she suggest us to spoke with oyo customer care. At sharp 11:51 we had contact on your customer care number where my husband spoke with mr. Anirudh, then again we called same and spoke with gopi who had transfer our call to some senior person his name was himanshu who is completely unprofessional, person who dont provide satisfactory solution. Even he dont have sufficient sense to catch our concern, he just wasted our time. Me and my husband we booked that venue for some meeting person and your executive suggest us to change the venue means how could your team being so unprofessionally.

Also after wasting long time and talking long with him we urged him to bear half cost i, e. Rs.800 and rest cost we will bear but he said its not possible from their end. Neither himanshu hasn't able to provide satisfactory solution nor he had transferred our call to ground team.

The level o[censored]nprofessionalism of your executive was not finished here. Himanshu had put our call on hold with asking and solving our issue. And after a long hold he had disconnected the call. To whom permission he did this.

"now i want reason due to an error from oyo why customer will penalized. If some tariff issue you had not updated on your site then what"s customer fault".

Also let you know yesterday i booked same deluxe room overthere @ rs.2200 because i cant change the venue but your nonsense executive was giving bluff to us and not want to understand our genuine reason. He just repeated things like a parrot.