[Resolved]  Oyo Rooms — unprofessional behaviour with customer

Address: Hauz Rani, New Delhi, Delhi, 110017

Hi,

My contact no -[protected]
[protected]@ - [protected]@gmail.com
I booked my hotel yesterday oyo 67129 green lounge 18th jan. Payment done by my debit card,
I was 10 kms far from the green lounged, but when i reached there property owner told me we don’t have your booking as well free room, i confirmed again him and show my booking id and told me directly please contact oyo we are responsible for this. I was
Very disappointed for oyo service bcs i was with my family, i called oyo customers service he put my call on hold and said we are resolving your issue please be on line, i was on hold 30 minutes and then i cut by phone, second time again call your customer service executive and again i told the hole story from. The beginning he told me don’t worry i will not refund your money but we will give you another booking nearby your location so i may i hold you fr some time, i was on hold 16 minutes but nobody reply me, i already spend 2 hours outside hotel and i called your customer service to please refund my money i don’t need your service anymore,

Now she is ready to refund after that i booked my hotel from make my trip,

So my question is
Why u accept my booking if space was full there.
Why u accept online payment,
Why u didn’t resolve the issue,
Why your customer executive fail to another option if they committed me,

Seriously i am very disappointed with oyo service
I will not stop here i will escalate my harassment to facebook, instagram everywhere whenever you are,