This is wrt a booking in an oyo room, sri said suites above big bazaar, bannerghatta road, bangalore, india.
Took this for valentine's day and they ruined it.
My girlfriend put rose petals on the bed sheet. I'd to leave for work at 9am on 15feb 2018. My girlfriend had to checkout by 10am. She wasn't allowed to checkout saying there was "damage'" to the bedsheets. (Photos included)
Let me throw some light, damage means physically harming/destroying the item rendering it unusable.in this case it was a minute stain due to rose petals. The property owner illegally denied check-in, harassed my girlfriend and demanded 900inr as a replacement cost for the bed sheet.
He later asks 800inr. This was very unprofessional and i contacted the customer support/managers and captains, each and everyone.
They demanded to pay 500inr.
(Paid through paytm, photo included)
My girlfriend wasn't allowed to checkout, made to miss her cab, was mentally harassed and was late to work because of this.
Oyo guest policy clearly states that "guests will have to bear the costs in case of damage. This doesn't include normal wear and tear." i'm including screenshots of all the scenarios including oyo guest policy. I need a proper compensation with an apology, else i'm gonna sue you people with all the proofs.
I'm very unhappy oyo.
I'd rate you guys a 0 or even lesser.
Very very unprofessional.
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