[Resolved] Oyo Rooms — utmost pathetic service and behaviour!

manishunity

from Indore, Madhya Pradesh

May 1, 2018

Address: Varanasi, Uttar Pradesh

Website: OYO rooms

Complaint for booking id - vmpe9240

The staff was as rude as a dog. The room was pathetic not at all as shown in the image. Electrical wiring were ripped off, bed sheets were soiled and smelly, such a pathetic room and service. Breakfast was so bad that we had to go leave it and go out to have breakfast as manager was yelling ‘khana hai to khao’. Worst experience with oyo rooms.
Moreover manager cheated me in telling you will get an otp for checkout and rated 5 himself, i was not given an option to send feedback after that. This is one great dadagiri happening there. Every customer i saw in lobby were arguing with him for service. If this is the standard of oyo rooms it’s better we make a different choice. My holiday was just spoilt because of oyo and there amazingly rude managers.
I definitely want a refund and action on the hotel.

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Jun 3, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

May 01, 2018

Updated by manishunity Called up OYO customer service also for this, the lady said nothing can be done keep sending mails. She was also not bothered for the unpleasant experience I had.

Verified Support

May 02, 2018

OYO Rooms Customer Care's response Dear Manish,
We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.
Regards
Team OYO