[Resolved] Oyo Rooms — very bad experience

Nemika Tuteja

from Delhi, Delhi

Apr 28, 2018

Address: 122003

Website: OYO

My booking id is qehk9540⁣. Check out was for today, 28th april from oyo townhouse, m200, south city 1.
Very bad stay.
No one served us the breakfast. I had to get myself from the kitchen.
I left my watch in the room. I have been calling the hotel since 1 hr from check out & no one has reverted with a response. It's been 6 hrs now for this!
Very unprofessional behavior of the staff there.

Was this information helpful?

No (0)

Yes (0)

Jun 1, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

OYO Rooms Customer Care's response Dear Guest,
Our sincere apologies for the trouble caused to you. Please allow us time. We'll resolve this for you at the earliest.

Regards
Team OYO

Verified Support

Apr 30, 2018

OYO Rooms Customer Care's response Dear Nemika,

We tried calling you but couldn't get through. Please share a good time to call you.

Team OYO

Verified Support

May 01, 2018

OYO Rooms Customer Care's response Dear Nemika,

We never encourage our guests to face such a suffering. Once again we request you to accept our apologies for the discomfort. We believe that our team has had a required discussion with you. Do let us know about your future bookings over the same email shared with you and we would personally take care of your stay.

Regards
Team OYO