[Resolved] Oyo Rooms — very bad experience in shree sai guest house in allahabad (oyo)

[Resolved] Oyo Rooms — very bad experience in shree sai guest house in allahabad (oyo)

V Valabh from Ahmedabad, Gujarat Feb 14, 2019

Open gutters in the entrance, filthy place with dirty linens of previous occupants, no towels, no toilet roll or soap went at 2pm room not ready. Dirty smell of open gutters, dirty dishes and cutlery lying in corridor. Tried to complain by phone cannot get them all e-mail addresses wrong, need full refund for such a awe full place.0 rated place nowhere 3 star. Adivce not to book in oyo hotels. O Was this information helpful? No (0) Yes (0)
Mar 23, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Feb 14, 2019 OYO Rooms Customer Care's response Dear Guest, We regret for the inconvenience caused to you. Please share your booking ID details so that we can assist you further. Regards Team OYO Feb 14, 2019 Updated by Valabh Have written ID nos from booking, have not received reply.We wantrefund by case payment. Feb 14, 2019 Updated by Valabh Oyo to reply on [protected]@yahoo.com Verified Support Feb 15, 2019 OYO Rooms Customer Care's response Dear Guest, We would request you to please share your correct booking ID details so that we can assist you further. Regards Team OYO Feb 16, 2019 Updated by Valabh Have not received any corespondent from oyo rooms I have given booking iD from my booking papers.It seems they are not bothered can you tell me as consumercaplainnts unit what can you do.I want my refund in cash I cannot trust this co. All there E-mails are rejecting the messages. VALABH Verified Support Feb 16, 2019 OYO Rooms Customer Care's response Dear Guest, Our team tried to get in touch but the attempt went unsuccessful. Please provide an alternate/feasible time to get in touch. Regards, Team OYO Feb 16, 2019 Updated by Valabh Please contact us on e mail--- [protected]@yahoo.com or phone [protected] Shree Sai Guest House, Allahabad booking id[protected]. In connection with my ongoing complaint. Stayed there 5th and 6th February, 2 rooms were booked in this most aweful place. Full refund and compensation demanded. Valabh Patel Verified Support Feb 18, 2019 OYO Rooms Customer Care's response Dear Guest, Our team will get in touch with you regarding this. Regards, Team OYO Feb 19, 2019 Updated by Valabh When the oyo team will get in touch still awaiting for response, every time they send the message that they will get in touch. When!!! Send the E-mail on [protected]@yahoo.com for response urgently within 4 hrs. Valabh Feb 19, 2019 Updated by Valabh Awaiting response from Oyo team. Feb 19, 2019 Updated by Valabh Oyo when your team is going to get in touch.? Valabh Feb 19, 2019 Updated by Valabh Awaiting response from Oyo team urgently you have my email address and phone nos. Feb 21, 2019 Updated by Valabh This complain is not solved by oyo rooms can consumer complaints department contact them to solve the problem urgently. Thanks Valabh
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Valabh

from Ahmedabad, Gujarat

Feb 14, 2019

Complaint regarding Shree Sai Guest House, Allahabad Oyo12446. My hotel booking ID [protected] ( Goibibo ID HTLYWXYVEJ).
Additional complaints: we were charged INR 21503.00 for 2 rooms/ 2 nights 5th and 6th February 2019, while some other occupants paid only INR 1250!!!
This establishment is so horrible that it needs to be shut down. Does not deserve even minus three rating!!!
My e mail is [protected]@yahoo.com
We demand full refund and compensation for spoiling our visit, having come such a long way.
Valabh Patel