[Resolved]  Oyo Rooms — very bad & worst experience with oyo oyo 12739 mahesh inn

Address: New Delhi, Delhi

My 1st experience with oyo was fantastic at lucknow oyo 10851 metro view for which i had given feedback 5 star. Looking to this, 2nd time when i visited to delhi, booked oyo 12739 mahesh inn. For a night but now this time the experience was totally negative. 1) they had given me very very dirty room. It was not cleaned.2) found so many cockroaches inside the room.3) condition of washroom was really very bad, it was not clean at all.4) drinking water not provided.6) complementary breakfast not given.

I request to oyo not to tie up with these types of hotels to loose customers for future trust. My 1st exp. Was good hence i preferred to book oyo again in delhi but now i can't trust on your brand further for pathetic service given by mahesh inn. Even after booking delux 2x room.
Booking id: wvbi3726. Date 13th may'18.
Oyo seriously do not tie up with such type of hotels.
Very worst exp. Given 1 star, as 0 star was not available.
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Jun 29, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 17, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologize for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Verified Support
May 18, 2018
OYO Rooms Customer Care's response
Dear Guest,
Our team contacted you regarding this and once again we apologize for the trouble you had to go through. We assure you that we'll take care of your future stays. Please feel free to reach out to us for any other assistance.

Regards
Team OYO
 
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