[Resolved] Oyo Rooms — very poor quality of oyo rooms

[Resolved] Oyo Rooms — very poor quality of oyo rooms

S SangeetaSG Feb 4, 2019

Our booking reference is pfzr6214. We had booked mascot residency in noida for 2 nights. The condition of the rooms were very poor. They were dirty, unclean sheets, bathrooms very dirty. It was a nightmare and was very different from the pictures posted on your website. My fitbit watch which would be for around 10, 000 rupees also has gone missing. Was this information helpful? No (0) Yes (0)
Mar 10, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Feb 05, 2019 OYO Rooms Customer Care's response Dear Sangeeta, We would like to begin by apologizing for the trouble this may have put you through. Kindly note we are investigating the matter and our team will be connecting with you shortly to ensure that this is taken up on priority. Regards, Team OYO. Verified Support Feb 06, 2019 OYO Rooms Customer Care's response Our concerned team tried connecting with you but we couldn't connect. Let us know a convenient time/alternate number to call. Regards, Team OYO. Verified Support Feb 06, 2019 OYO Rooms Customer Care's response Dear Sangeeta, We would again like to apologize for the inconvenience that was faced by you. As per recent updates, our team tried reaching out to you but they were unable to connect with you. We have emailed you and would thus request you to check the same. We certainly hope that you will give us another chance to make your next stay rememberable. Regards, Team OYO Verified Support Feb 06, 2019 OYO Rooms Customer Care's response Our concern team tried calling but couldn't connect with you. Please share an alternate number to get in touch. Regards Team oyo
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Comments

ketan8247705

from Palwal, Haryana

Feb 4, 2019

I have booked 2 hotels in pune on 15th jan booking id ( LIVC3986 ) & ( PSBH4325 ) via oyo rooms and paid online Rs 1234 & Rs 917 respectively but both hotels denied to check in due to non acceptance of online payment.
hence oyo cancel my booking and not giving the refund.

OYO Rooms Customer Care's response, Feb 5, 2019

Verified Support

Dear Ketan,

We are deeply apologetic for the inconvenience that you experienced this time.

Our team is checking on what went wrong here and would be reaching out to you soon to ensure this is sorted out at the earliest.

Best Regards,
Team OYO.

OYO Rooms Customer Care's response, Feb 6, 2019

Verified Support

Our concerned team tried connecting with you but we couldn't connect. Let us know a convenient time/alternate number to call.

Regards,
TEAM OYO.