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Oyo Rooms — Waiting for booking confirmation for last 4 hours - GUUS7430

I have booked a hotel room in Bengaluru and was given a reference ID as GUUS7430. Paid the 10% charges and they said they will send me booking confirmation whatsapp in 10 minutes. This was around 9:30 AM IST today (02/06/23).
No confirmation received. I have called helpline numbers 6 times and everytime they are looking on to it, keeping me on hold for 10+ minutes and then hang up the call.
This booking is for tomorrow. I need confirmation urgently.
Thanks
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