I booked a room for 3 nights at oyo 805 hotel pinji malaysia which we booked 2 days prior to our arrival through agoda.
After booking through agoda i received confirmation email from oyo asking for a check in time. I notified oyo my arrival time.
Over the two days before our check in date i receivied several messages, asking me for more confirmation and if anything changes please advise us! I felt the number of messages from oyo was strange as i’ve booked many hotels and never had to reassure someone constantly regardless
I stayed in contact with oyo over this 2 day period prior to our check in.
After travelling all day we arrived at the hotel on 2/5/19 around 10:30pm and told our booking was cancelled. I checked my email to see that oyo had canceled my booking due to lack of contact/ confirmation even thou we exchanged emails 4 hours prior to our check in.
After some unprofessional comments from the receptionist
We payed the original price we had agreed with by using agoda
We were then asked to book again through agoda
But due to having booked in advance the prices were higher which we were not pleased as we felt this was not our fault.
After waiting 1 hour at reception the front of house staff clearly couldn’t resolve the issue in a professional manner so due to combination of oyo cancelling our booking and unfriendly receptionist we asked for our money back and spent it else where
We have travelled in and out of accommodation throughout the world! This is the opposite to customer service!! Never had such a horrible experience like this!! Was this information helpful? | 
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