[Resolved] Oyo Rooms — worst experience with oyo.com

Aryajith Sasikumar

from Adur, Kerala

Nov 27, 2018

Address: 560002

Website: www.oyo.com

I had a very bad and disappointing experience with oyo. I've booked hotel townhall in bangalore with my friend through oyo. For november 26-27. When we reached there to check-in the guy who was in the reception was asking publicly that "is that a call girl with u" me and my friend felt very bad and uncomfortable. I thought oyo can accommodate families, couples, friends and all those with proper safety. But i'm disappointed now. That reception guy's behaviour was very rude also. He was shouting at me for not closing the room door also. And at the check-out time he took extra 150 rupees from me excluding hotel rent without any reason.. I had a bad experience with a room boy of the same hotel before also.
As a customer i had a worst and very disappointing experience ever..

As a regular customer i hope that oyo will take proper action..

Oyo 15358 hotel townhall
Booking id: ozqk4138
Check-in - 26th nov'18
Check-out - 27th nov'18

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Jan 2, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Dec 01, 2018

OYO Rooms Customer Care's response Dear Guest, We believe our concern team contacted and communicated the needful. We assure you such instances will not be repeated in near future. If, you need any further assistance please let us know.

Regards
Team OYO