[Resolved]  Oyo Rooms — worst hospitality and service

Website: oyo

I booked a hotel in ahmedabad oyo park sangam we checked in around 3:30 then they gave us the room in which their were many problems like:-
1) their ac was not working and after complaining they didn't even reply.
2) my brother came to meet me in hotel they didnt allowed him to my room and he was their for more than 1 hr in reception which was the worst thing or incident of my life it was too embarrassing.
3) when we asked for mineral water in the hotel they said they dont keep mineral water in hotel.
4) it was mention that they will give complimentary breakfast but they didn't even gave call for breakfast and we didn't get anything in breakfast.
5) i called several times on oyo customer care they put my call on hold for 15 minutes almost 3-4 times.

I was totally disappointed by this.
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Jun 14, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 14, 2018
OYO Rooms Customer Care's response
Dear Mudit,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
 
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    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
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