[Resolved]  Oyo Rooms — worst hotel provide & no refund my amount

Address: Kullu, Himachal Pradesh

Website: oyorooms

I have booked hotel for 3 night in manali but very worst hotel then i informed to oyo then exchange my property by adding some extra charge& then i reach exchanged i. E very very worst, 250 stairs up this property me & my family not unable to up & down there then i informed to oyo but did not give any response & my call is pending on hold, says your call is transfer to seniors bt my call is on hold for 1/2 hours then disconnect. I give 15 times call a day. This is totally missused to costumer prepayment... I want refund my amount... Other i submit file to consumer welfare... I have some call recording if you needed then i send you... Please take strictly action & refund my amount... Now i am staying in thats worst hotel if i me & my family having any problem then only oyo room is responsible..