[Resolved] Oyo Rooms — worst room provided by the hotel

rekhayadav38

from Ambala, Haryana

Jan 3, 2019

Address: 110085

My booking id : eqol5210, i had booked room for 2 nights stay at hotel sangreela amritsar with my family. It was a horrible stay at there as the hotel room was so dirty. There were lots of hair on the bed as they might have not cleaned the room earlier.
Telephone of room was not working.
There was no electricity in the washroom
Flush of the the washroom was not working, there was no cold water in the tap, and you want believe that scolopendra was there in the room. I was with my daughter and she told me about that. I have also attached the video of that.
This hotel is worst hotel and i have to checkout 1 day before.
Attitude of hotel staff was not supportive in this case.

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Feb 6, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2019

OYO Rooms Customer Care's response Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO

Verified Support

Jan 06, 2019

OYO Rooms Customer Care's response We contacted you regarding this. We assure you we'll work on this so that such instances do not occur again in the future. Also, our team will ensure that you have a hassle-free stay experience. Let us know for any other assistance.