[Resolved]  Oyo Rooms — wrong commitments by oyo customer care executive

Address: New Delhi, Delhi

As we contacted with the oyo customer care executive regarding the booking of room in paharganj ...The name of the executive with which we connected through call was Prasad and as discussed with the executive about the booking he confirmed the booking in addition with the breakfast in paharganj new delhi.The hotel in which the booking was confirmed was Oyo 14710 .As told by the executive that it is one of the bestest hotel in ranking ...He confirmed the amount that was to be paid in the hotel during the checkin was 1086 including breakfast but as per the hotel my booking was neither included with the breakfast and more instead of the commited amount i needed to pay the overcharge amount of 1321 ...Not only this the rooms were not that much good as shown in the pictures...So it is clearly seen that the oyo is fooling its customers...12683948 is the case Id that is still opened for resolution ...Need further assistance as the time commited by them was within 2 to 3 hours and it has been more than 24 hours since no one bothered to do call back nor any action has been taken till now...Requesting you to have a look and close the matter as it is not the customer fault...