[Resolved]  Oyo Rooms — wrong property details shows on oyo

Address: 713103

Hi 08.02.19. I book a hotel through oyo (Booking id aqpb8591) at krishna guest lines oyo 3352. After reaching at hotel around 9 p. M. We came to know that hotel is on the 4th floor and lift services stop at 8 p. M. After reaching the reception desk when we are ask for check in one boy appear and after a 5 min struggle he manage to bring the manager there on the desk. The manager is fully drunk and he refuse to get the booking because we done prepaid bookings. And we also came to know that there water line is blocked for couple of days. The manager there ask me call oyo assistance because they have nothing to do. Now please answer my questions.
1. Why oyo tried up with such property where free of cost leaving is impossible?
2. Why your executives are not up to day with the present status of the property?
3. Why only some of oyo tyup hotels are behalf with customer like beggar, that give us to chance to stay there is there kindness.
4. After the problem arise at the property oyo people give solutions to offer us a new one property. But sometime its tough to manage for the offer. Last 28th jan in asansol i face the same kind of problem and oyo team suggest me to ship another property which is near by 16 k. M. Away from the town. Is it call a solution?
5. Are oyo people is serious about the business?
Please let me know the answers because being a regular customer of yours now i have to rethink for booking through oyo. And again this is my forth letter to oyo since have no resolution. Please think if you have time other wise a day will come only the level stay without customer.