[Resolved]  Oyo Rooms — wrongfully checked out of my room - booking id - fxug5702

Website: Www.oyorooms.com

Hello oyo team,

My name is sahik shaikh and i have booked a triple occupancy room on 2nd august 2018 to 6th august 2018 for shiva valley booking id (Fxug5702)
I paid a total of rs 5933 on the day of booking through oyo app.
Now the problem is that, today, on the 4th of august the hotel manager is telling me that your booking is cancelled and a refund of 1480 is initiated from oyos end and if you want to stay till 6th then you have to do a fresh booking.

Now just to inform the oyo team that i have not at all made any cancellation from my end.. And this must be a problem from your end as informed to me by your customer experience manager supriya..
Another problem is that none of my number including my registered numbers are working here so in that case i gave this property managers number tp supriya.. But they said they are not able tp contact any of the numbers..
Now i am really frustrated with this as i am with my aged parents and the property manager is time and again asking me to call the customer care or solve the issue myself.

I am not going to pay a single penny to oyo or even this hotel as i have made full payment during booking..
I have sent several emails to oyo and to supriya and also got replies but the issue has not been solved yet...

Following are the contact numbers..

My number - [protected] (Currently not working)
My email id - [protected]@gmail.com

Property managers number - [protected]
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Sep 13, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2018
OYO Rooms Customer Care's response
Dear Guest,

We've been making attempts to connect with you regarding the concern raised here but all went unsuccessful. However, Our team has sent you an email with the relevant information. We understand the amount of trouble you faced and for the same, we assure you that such instance shall not be repeated in future. Do feel free to contact us in case of any other query or assistance.

Regards
Team OYO
 
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