[Resolved] Oyo Rooms — Wrongly charged at check in time

Soum Datta

from Kolkata, West Bengal

Jul 12, 2022

Address: Block RA 194 , sector IV, Salt Lake City, Kolkata, West Bengal, Kolkata

Booking I'd - PAAA2446
HOTEL- Oyo Townhouse 195 Aarya Inn Salt Lake .
I have a booking in this Oyo on 10th July. After booking this room i have paid the total amount Rs. 648. But before check in Oyo suddenly send me a mail and there was pending amount show Rs. 364. I have contacted the Oyo, but no response from them. In the check in time, in the hotel, they said that there was pending of Rs. 364 . Then i again contacted with Oyo but nobody resolve the issue and they said I have to pay the amount. They said I have to paid the amount otherwise they didn't provide any room. They wrongly charged me rs. 364 in the check in time. This is totally fraud from Oyo. I am very unfortunate and have been harassed.

Was this information helpful?

No (0)

Yes (0)

Aug 15, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2022

OYO Rooms Customer Care's response Hi Soum, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO