| Address: Gurgaon, New Delhi, Delhi, 110044 | | Website: Oyo |
I had book oyo 16375 hotel herituz melfort on 2nd jan 2020. I had chosen this hotel bcoz of 5 stat rating showing and nice hotel room photos on oyo app. I have used oyo many time but this time i got worst experience ever.
When i entered in hotel i was shocked as per hotel ratings and hotel photo it doesn't look like same and doesn't deserve single star. Staff was not like they are in service industry. I asked to pay by card on reception he denied and told me they don't have swipe machine then i asked to pay on oyo app, again he denied and told me please cancel booking on oyo app and pay offline via paytm or cash. I don't have option at the time i was already late so i paid by paytm and didn't cancel on oyo app. I have to wait on reception 25-30 min, receptionist told me your room is not ready. After 30 min when i entered the room i have seen bad sheet and blanket was so dirty and smelling, door lock was not working. Again i have to wait 25-30 min on reception after that receptionist told me your room have been changed. 2nd room was better than 1st but washroom was dirty and lights was not working. I decided i will not live in this hotel for single min. I told to receptionist please refund my rs.1090. Receptionist told me if you cancel booking on oyo app at the time checking now i can't refund. I called to oyo customer care no but no. Was busy "due to high volume of customer service you have to wait for long"
Now what should i do i didn't have any option except live hotel without refund. Today i called to oyo customer care no. They also denied to refund and didn't apologize for bad experience. After some time i got msg from oyo that we are refunding rs.293 against the booking id "ypmj5824"
Really...?? Rs.293 is enough for spoiled my whole without any apologize. Maybe oyo customer service team don't know what is the meaning of good customer service. Was this information helpful? | 
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