[Resolved] OYO — wrong booking of hotel

survejitu

from Mumbai, Maharashtra

Nov 26, 2019

Address: 400102

I have made a hotel booking on oyo app on 26th november 2019 having a booking ref no nmvl7698 the same booking was confirmed by tele calling from oyo.
As i reached to the hotel by taking public transport and my luggage to take some rest after whole day hectic works, hotel denyed to take the booking and asked me leave the hotel as they do not have tie up with hotel and don't know anything abt the booking and sked me to talk to oyo

Oyo talked with them but as hotel people already have a due payments from oyo, was not ready to give room on the agreed rent of rs. 487.00

This is the case of cheating and harassment to the customer.
I demand rs. 10, 00, 000.00 compensation from oyo for this mis leading things

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Dec 29, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

OYO Rooms Customer Care's response Hi Guest,

This is not the kind of experience we would want for any of our customers. We will get this checked for you and our relevant team will connect with you for your assistance. In the meantime, your patience would be highly appreciated.

Regards,
Team OYO

Verified Support

Nov 28, 2019

OYO Rooms Customer Care's response Dear Guest,

We really apologize for the trouble caused to you. We believe our concerned team contacted and communicated the needful. We have sent an email to your registered email address, hope you acknowledge the same. We assure you for a hassle free stay experience in the future.

Regards,
Team OYO