[Resolved]  OYO — wrong information and wrong services

Address: Raigad, Maharashtra, 410210

Package id - pkg-rgum8925.
I have taken a package of otty 5n/6day. A person by the name o[censored]zair ahmed from oyo contacted me and discussed about travel and package. At the time of discussion i have told him that we are 4 people (2 adult and 2 childre age 10 and 5 years) and he told me that he will book a train in morning for 4 people so that it reaches in next day morning. And flight in the afternoon for depature on the last day from banglore and requested me to pay rs.18000/- which i did from my icici credit card to book for travels of train and flight. After this i received a mail with attachement for train tickets and flight tickets and i was shocked to see the alteration.in train tickets i was having tickets for 3 people instead for 4. At the time of booking i have given 4 names and ages for booking. Later he started saying that train charges half ticket for the child of 5 years but no separate seat is provided which he did'nt tell at the time of package discussion and at the time of booking also he did'nt call me and take my confirmation of the same. I told him that u should have told me before booking but he did'nt informe me.in flight tickets he told me that it will be afternoon flight at 12 pm and in 3 hrs i will be at home and because of this i schedule my bussiness meeting in evening accordingly but when i received the attachement of flight tickets it showed the time of flight departure is in evening at 7pm which i was shocked as i have already planned my bussiness meeting as per the discussed plan with uzair ahmed. Now i told him and requested to cancell my tickets as it is not possible for me to travel in evening and refund my entire money of rs.18000/- as it was not matching and done as it was discussed before making payment. But he is now refussing to and asking me to bear the cancellation charges of 10000/-. I told him that why should i pay for the cancellation charges as it is not my fault. I request consumer court team to please interven and help me to get my money back or do planning as discussed earlier. I have recording of all the time we spoke on phone.