[Resolved] OYO — wrongly charged for hotel stay

[Resolved] OYO — wrongly charged for hotel stay

N neelofar ansari from Solapur, Maharashtra Apr 4, 2019

I had requested for early check-in at 6:30 am... As their scheduled time for check-in is 12 pm.. I paid 200 extra for early check-in... And i had checked out at 11:50 am... But still they charged me for the whole day... Which is 700... I didnt even stay for the day which they are charging me... I checked in on 3rd april 6:30 am and checked out at 11:50 in morning... And on 4th april they have showed as check out by me... They are not even showing the correct check out in the app... I had train on 3rd april how can i check out on 4th april... They have charged me 900 for whole stay...in the bill they are not displaying the extra fare +2 photos Was this information helpful? No (0) Yes (0)
May 19, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Apr 05, 2019 OYO Rooms Customer Care's response Hi, we are extremely sorry for the inconvenience caused. Kindly give us some time to get it checked. ~Dk Verified Support Apr 07, 2019 OYO Rooms Customer Care's response Hi, We tried reaching out to you but the attempt was unsuccessful therefore we have sent you the info over email. Kindly acknowledge, We again apologies for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.
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