[Resolved] Oyorooms.com — refund of payment

VishalAunMathur

from Delhi, Delhi

May 10, 2018

Address: Mumbai City, Maharashtra, 400075

Website: oyorooms.com

On 6th May 2018, I visited Pune for meeting with clients and around 2PM I had booked a room through OYORooms.com in Silver Crest Hotel in Viman Nagar, Pune, Maharashtra and made the payment online of Rs. 1557/-. But when I reached the hotel, a person refused to provide us the room saying that my wife's name is not matching with me as in her ID card my name has to be there and asked me to cancel the booking and mentioned that we will get the refund after the cancellation.

If this was the case then it has to mentioned that we should carry our marriage certificate or some proof of marriage.

Now these days people don't change there surname that doesn't mean we don't get the room.

Therefore, I request that my money for the booking has to be refunded.

Thanking in anticipation.

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Jun 15, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

OYO Rooms Customer Care's response Dear Vishal,

We are extremely sorry to know about the trouble and sincerely apologize for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO