| Address: mybookings@oyorooms.com |
| Website: Oyorooms.com |
This is my booking ID D0HC3999
I have been book in the name of Vijay.
I book the room for family stay from 21st to 24th check out.
I made a payment through online what about the charges has been showed in the oyo app.
But when I was about to checking IPS to issue that they are charging extra they ask me to pay additional charges.
Beshak paddy it will be 1800 so we have to pay 1800 rupees into four times.
I didn't pay the amount but they force me to pay the amount. Since I was with my family I cannot able to do anything or I was helpful that time.
Finally the ask me to pay additional thousand five hundred rupees.
Initially they ask me to pay 2200 which was there pending in the oyo app I just said that is no pending amount I feel all the amount they ask me to check the app again there is a pending charges of 2200. They said that amount which you paid is only a booking charge means advance charges additional 2200 YouTube you need to pay in the room itself.
When I when I am checking the app it shows that they have been charge for bar for 2200 I was discussed with that reception asking you don't have a bar then how come your charge for 2200 rupees extra.
They thought that I found out why they charge then later what they did is the change the category to from bar to other charges of 2200 rupees.
So I have attached the screenshot also along with the email .
I have no other option I was helpful I was conducted the oyo customer care there is only Hindi peoples being in India you have only telephone tele service only in Hindi support you don't have English or any other local languages it was a very very disappointed.
Finally I made the payment of thousands fine recipes through upi and the upi is also in the name of that hotel name I ask for the bill decide you will be getting the bill finally when you are checking out.
I making this complaint after I take out
Kindly do something about this case and it seems like the not only me there are so many customers who is facing the same issue like this.
I kindly request you to refund this thousand 1350 rupees amount.
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